Frequently asked questions

Add a book to your cart, open the cart, and click Checkout. Enter your shipping details and pay securely with your card. You'll receive an order confirmation by email right after payment.

You'll get a confirmation email with your order number within a few minutes of checkout. If it hasn't arrived, check your spam folder or contact us at contact@librivos.shop.

Yes, as long as the order has not yet moved into processing. Email contact@librivos.shop with your order number as soon as possible. Approved cancellations are refunded to the original Stripe payment method within 14 business days. See our Cancellation Policy at /cancellation-policy for full details.

Small changes (shipping address, quantity) are possible if the order hasn't shipped. Email us as soon as possible with your order number.

We ship within the United States only, including all 50 states.

Yes. Every order ships free. There are no handling fees or hidden charges.

Processing takes 1–2 business days and transit takes 2–5 business days. Most orders arrive within 3–7 business days after checkout.

Orders placed before 2:00 PM ET on a business day begin processing the same day. Orders placed after 2:00 PM ET, on weekends, or on US holidays begin processing the next business day.

No. We ship Monday through Friday, excluding US federal holidays.

Carrier delays can happen during peak seasons or bad weather. If your package hasn't moved in more than 5 business days, email contact@librivos.shop with your order number and we'll open a trace with the carrier.

Use the Track Order page or click the tracking link in your shipping confirmation email. The link goes directly to the carrier's tracking page.

You'll get a shipping confirmation email with your tracking number as soon as your order is dispatched — usually within 1–2 business days of checkout.

You can return any book within 14 days of delivery in its original, new and unused condition. Full details are on our Refund Policy page.

14 days from the delivery date.

Exchanges are available for eligible items. Contact support before sending an item back so we can confirm availability and reserve the replacement title.

Customers are responsible for return shipping unless the book arrived damaged, defective, or we shipped the wrong title — in those cases we cover the return.

Approved refunds are processed within 14 business days after we receive and inspect the return. It may take a few additional days for your bank or card issuer to post the funds to your statement.

We accept Visa, Mastercard, American Express, and Discover through Stripe. Stripe is our only payment processor.

Yes. Checkout is encrypted with SSL/TLS and processed directly by Stripe. Librivos never sees or stores your full card number.

Your card is charged at checkout, once your order is confirmed.

No. Stripe (credit and debit cards) is the only payment method available.

Yes. Every book is brand new. We do not sell used or refurbished copies.

Yes. All titles are sourced from established academic publishers and authorized distributors.

No. Librivos sells printed books only.

Each product page lists the edition, ISBN-13, publisher, publication year, and language so you can confirm you're ordering the exact edition you need.

An ISBN (International Standard Book Number) is a unique 13-digit identifier for a specific edition of a book. Matching the ISBN is the most reliable way to confirm you have the right title and edition.

No. You can check out as a guest. Providing an email address is required so we can send your order confirmation and tracking information.

If your order hasn't shipped, email contact@librivos.shop with the correct address and your order number. Once a package is in transit, the address cannot be changed.

Email contact@librivos.shop or call +1 463-276-0437 during our business hours.

Support replies are usually provided within 24 business hours, Monday through Friday.

Monday–Friday: 9:00 AM – 6:00 PM ET. Saturday: 10:00 AM – 4:00 PM ET. Sunday: Closed.