Librivos

Policy

Refund & Returns Policy

Clear, transparent return terms for every Librivos order. Aligned with our Google Merchant Center settings.

Last updated: July 11, 2026

Policy summary

The full policy is below. This table matches our Google Merchant Center return settings.

Return window14 days from delivery
Product conditionNew and unused
Return methodBy mail
Return shipping costCustomer responsibility
ExchangesAccepted
Restocking feeNone
Refund processing timeWithin 14 business days
Shipping destinationUnited States

Return eligibility

Books may be returned within 14 days after delivery. Returned items must be:

  • • New
  • • Unused
  • • In original condition
  • • Returned with all original packaging where applicable

Non-returnable items

If a returned book shows signs of use, damage caused after delivery, or missing components, the return may not qualify for a refund. We review each case individually and aim to be fair.

How to start a return

  1. 1

    Contact support

    Email or call Librivos with your order number and the reason for the return.

  2. 2

    Receive instructions

    We reply with a return authorization and the mailing address.

  3. 3

    Package the book

    Repack the item securely in its original packaging when possible.

  4. 4

    Ship the return

    Send the package back through your preferred carrier.

  5. 5

    Refund issued

    After we receive and inspect the item, approved refunds are processed within 14 business days.

Refund processing

After the returned item is received and inspected, approved refunds are issued within 14 business days to the original payment method. The time it takes the funds to appear on your statement depends on your bank or card issuer.

Return shipping

Customers are responsible for return shipping costs unless the item received was wrong or damaged. In those cases, Librivos covers the return shipping.

Exchanges

Exchanges are available for eligible items. Contact support before sending an item back so we can confirm availability and reserve the replacement title.

Damaged or incorrect orders

If an order arrives damaged or incorrect, contact Librivos as soon as possible. Our support team will review the issue and provide appropriate assistance, including a replacement or a full refund.

Customer support

Support replies are generally provided within 24 business hours.

Business email
contact@librivos.shop
Phone
+1 463-276-0437

Business hours

Mon–Fri 9:00 AM – 6:00 PM ET
Sat 10:00 AM – 4:00 PM ET
Sun Closed

About Librivos

Librivos is an independent online bookstore based in the United States. Our registered address is used for business correspondence only — it is not a retail store, and we do not accept walk-in customers, in-person pickups, or in-person returns at that location. All orders are placed online and shipped directly to the customer.

Need help starting a return?

Our customer support team is happy to help. Contact us using any of the options below.